Customer Service Agreement and Compliance (CSAC) for Zenz
1. Introduction
Welcome to Zenz, your trusted money transfer application for secure and seamless transactions. By using our services, you agree to comply with this Customer Service Agreement and Compliance (CSAC) policy. This document outlines your rights, responsibilities, and our commitments to providing a safe and regulated financial platform.
2. User Eligibility
To use Zenz, you must:
-
Be at least 13 years old.
-
Provide accurate and up-to-date personal information.
-
Comply with all applicable laws and regulations.
3. Account Registration and Verification
To ensure security and regulatory compliance, users must:
-
Register with a valid email, phone number, and identification document.
-
Undergo identity verification (KYC) as required by financial regulations.
-
Maintain the confidentiality of login credentials.
4. Transaction Policies
-
Users can send and receive money within supported countries and currencies
-
Transfer limits may apply based on verification status and regional regulations.
-
Transactions must not be used for illegal activities, including fraud, money laundering, or terrorism financing.
-
Transactions are processed in real-time; however, processing times may vary due to bank or compliance checks.
5. Fees and Charges
-
Zenz charges transaction fees based on the transfer amount and destination
-
Any additional bank or intermediary fees are the responsibility of the user.
-
Fees are subject to change, and users will be notified in advance.
6. Security and Fraud Prevention
-
Zenz employs industry-standard encryption and security protocols to protect user data.
-
Users should report any unauthorized transactions immediately.
-
We reserve the right to suspend or terminate accounts engaged in suspicious activities.
7. Refund and Dispute Resolution
-
Transactions once processed cannot be reversed unless required by law or a valid dispute is raised.
-
Users can request refunds under specific circumstances by contacting our support team.
-
Disputes will be resolved through internal investigations and, if necessary, legal proceedings.
8. Compliance with Regulations
-
Zenz complies with local and international financial laws, including Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
-
Users agree to cooperate with any compliance requests from regulatory authorities.
9. Privacy Policy
-
User data is collected, stored, and used per our Privacy Policy.
-
We do not sell or share personal data with third parties without user consent, except as required by law.
10. Customer Support
-
Our support team is available 24/7 via email/phone.
-
Users can report issues, track transactions, and get assistance with account-related queries.
11. Amendments and Updates
-
Zenz reserves the right to update this agreement at any time.
-
Users will be notified of significant changes through the app or email.
12. Contact Information
For any inquiries or support, contact us at:
-
Email: support@gozendit.com
-
Website: https://www.zenzmoney.com
By using zenz, you acknowledge that you have read, understood, and agreed to this CSAC policy.
